This two-day course on crisis leadership enables participants to distinguish between leadership and management while analyzing historical and business case studies, such as Tylenol and Theranos. The program aims to establish a foundational understanding of crisis dimensions to identify and manage critical situations effectively.
The second half of the program focuses on hands-on application, including live crisis simulations and insights from veteran first-responder leaders. Participants will master strategic tools, such as risk matrices and "Black Swan" preparation, to develop robust contingency plans and build a crisis-proof organizational culture.
Learning Objectives
By the end of this program, participants will be able to:
- Define & Identify: Distinguish between various leadership styles and recognize the specific dimensions of a crisis.
- Anticipate & Plan: Utilize risk matrices and contingency planning to mitigate threats before they escalate.
- Analyze: Evaluate real-world leadership successes and failures through deep-dive case studies.
- Apply: Demonstrate decisive leadership and effective communication during live crisis simulations.
Core Content
- Theoretical foundations of leadership vs. management.
- Historical and business case study analysis.
- Hands-on crisis simulations.
- Guest lectures from veteran first-responder leaders.
- Advanced contingency planning and "Black Swan" preparation.
Course Schedule
Total Duration: 14 Hours (Over 2 Days)
Day 1: Foundations and Analysis
- Defining Leadership
- Core characteristics and the essence of decision-making.
- Leadership vs. Management: Alignment and divergence.
- Comparative study of leadership styles: Pros, cons, and situational application.
- Defining a Crisis
- Understanding the dimensions of time and impact.
- Establishing a common language for crisis scale and urgency.
- Case Studies in Business & History
- Interactive Discussion: Analysis of Union Carbide, Tylenol, 9/11, BP Oil, Pearl Harbor, and Theranos.
Day 2: Application and Strategy
- Crisis Simulation
- Live application of leadership theory and rapid decision-making in a controlled, high-pressure environment.
- Guest Speaker Series
- Insights and Q&A with a First Responder leader regarding frontline crisis management.
- Contingency Planning & Organizational Culture
- Culture: Building a "crisis-proof" organizational ethos.
- SOPs: Developing Standard Operating Procedures that ensure multi-course actions for stakeholders.
- Risk Mitigation: Using the Risk Matrix and preparing for "Black Swan" events.
